Terms & Condition
By booking or using 13 Dandenong Taxi, you agree to these Terms & Conditions governing all services provided across Dandenong and surrounding areas. These terms ensure safe, reliable, and professional transport for every passenger. Our service is subject to availability, traffic conditions, and operational requirements. We reserve the right to update these terms at any time without prior notice.
Booking Policy
All bookings must include accurate details such as pickup location, drop-off destination, contact number, date, and time. Incorrect or incomplete information may result in delays or cancellation of service. Advance bookings are recommended for airport transfers and scheduled travel. Once a booking is confirmed, our team will arrange the most suitable vehicle based on your requirements.
Booking conditions include:
- Provide correct pickup and contact details
- Inform us about luggage or special requirements
- Be ready at the scheduled pickup time
- Notify changes or cancellations in advance
- Delays may occur due to traffic or unforeseen conditions
Fare & Payment
Fares are calculated based on distance, time, and type of service requested. Additional charges may apply for waiting time, tolls, airport fees, or special vehicle requests. Payment can be made via approved methods at the end of the journey unless pre-arranged. Transparent pricing ensures there are no hidden costs during your ride.
Payment terms include:
- Fares vary depending on service type and distance
- Extra charges may apply where applicable
- Payment must be completed after the ride
- Digital and cash payment options may be accepted
- Pre-booked services may require confirmation before dispatch
Passenger Responsibilities
Passengers are expected to behave respectfully and responsibly during the journey. Any damage caused to the vehicle or misconduct may result in additional charges or refusal of future service. For safety reasons, all passengers must follow driver instructions and local regulations.
Passenger guidelines include:
- Treat drivers with respect and courtesy
- Avoid any behavior that may cause disturbance
- Ensure children are supervised during travel
- Follow safety instructions during the ride
- Maintain cleanliness inside the vehicle
Cancellations & Delays
Cancellations should be made as early as possible to avoid inconvenience. Last-minute cancellations may impact service availability. While we strive to provide on-time pickups, delays may occur due to weather, traffic, or operational issues beyond our control.
Cancellation terms include:
- Inform cancellations in advance where possible
- Delays may occur during peak hours
- Service timing may vary due to external conditions
- We aim to minimize waiting times
- Emergency situations may affect availability
Liability & Safety
13 Dandenong Taxi prioritizes passenger safety and comfort at all times. However, we are not liable for delays caused by traffic, road conditions, or external factors beyond our control. Personal belongings are the responsibility of passengers, and we recommend checking all items before exiting the vehicle.
Safety terms include:
- Drivers follow road safety and transport regulations
- Passengers are responsible for personal belongings
- Report lost items as soon as possible
- We are not liable for unavoidable delays
- Safety remains our top priority at all times
Service Coverage
Our services operate across Dandenong and nearby suburbs, including airport transfers and long-distance travel. Coverage may vary depending on availability and booking requirements. We aim to provide flexible and reliable service tailored to different travel needs.
By using 13 Dandenong Taxi, you agree to these Terms & Conditions and acknowledge our commitment to delivering safe, comfortable, and professional transportation services.